Our Terms & Conditions

Terms and Conditions These are our terms and conditions for purchases from this website or via post.

Dispatch 1. We aim to dispatch all orders as soon as possible. All our prints and frames are handmade in Wales to order by skilled craftspeople,  please allow upto 15 working days.  Please contact us if you require items for a specific date and we will do our very best. 

General 1.We reserve the right to cancel an order up to the point of delivery. 2.By placing an order you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the ‘checkout process’) you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.

Postage and packaging 1. Postage and packaging quoted applies to delivery to all mainland UK addresses. For all other shipping destinations please contact us for a quote. 2. All items are posted via Royal Mail or courier. We cannot accept responsibility for the delay of goods due to industrial action, courier delay or bad weather. 3. If you are at all unhappy with any item please inform us within 14 days of receiving your item. We are happy to exchange or refund items that are not exactly to your liking. We will of course refund or replace any items that are damaged or faulty. Any items needing to be returned are done so at your own expense. Postage will be reimbursed with the refund of defective on their return. Sorry we cannot accept responsibility for the loss of returned items to us.

Customer Service 1. We really want you to be happy, so please contact us, – Helen or David Elliott – 01239 711735, or email via our contact page.

Privacy Policy 1. When you provide us with personally identifiable information through this web site we will respect your privacy. We will never pass on your details to a third party. We may use your information to tell you about news, promotions, goods or services that may be of interest to you, by email or mail. You will be given the option to opt out of receiving this information. Further information is available in our Privacy Policy. 2. Cookies. We do not collect Personal Information about you, except when you provide it to us. If you would prefer that we don’t collect any Personal Information from you, please do not provide us with any such information. 3. Except as otherwise disclosed in this Privacy Policy, we will use the Personal Information you provide us through www.helenelliott.net only for the purposes of processing your orders and responding to any comments or questions you have. 4. We may use the information you provide in aggregate, non-personally identifiable form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of www.helenelliott.net, or www.elliottart.net, such as information regarding which of our pages are most popular and general website administration. Phew…

"...... they make me smile"